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24x7 Help Desk Support

AOShield Solutions Inc Support delivers IT help desk support services where you need them, when you need them. Your staff and end users have phone, email and web access to a highly trained team, ensuring they stay productive and have minimal downtime and disruptions.

We can tailor coverage to precisely meet the demands of your business: short or long term; 24x7 or fixed hours; local, national, regional or worldwide.

Our state-of-the-art help desk operates 24x7 to ensure that your systems are running smoothly and your end users are productive, whatever their time zone or working hours. Levels of support available from our IT help desk range from delivering your entire support desk function to resolving or passing on out-of-hours support calls. We offer scalable pricing based on usage, so you won't pay a large overhead for a facility you may rarely use.

In addition to immediate access to our technical support, we support the entire call life cycle. Our friendly and intuitive IT service desk technicians are on-hand from answering the phone and dealing with simple problems, to escalations via our access to second-level support from vendors if and when needed.

We provide comprehensive reporting, providing visibility of how and when specific user groups or sites use support. This can enable you to measure delivery of user SLAs, charge against cost centers, identify needs for training, justify system or process improvements and perform trend analysis to provision future support resources.

  • Access to highly trained IT Support professionals
  • Available when you need it - office hours, after hours or both
  • Multi-lingual support
  • Entire call life cycle covered
  • We can remotely access your system securely when required
  • Full job logging, tracking and detailed reporting

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